At Lulu and Georgia Store, we understand that creating your dream home requires careful consideration and sometimes adjustments. Just as we thoughtfully curate our furniture collections, we’ve designed our returns process to be as elegant and straightforward as possible.

Key Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be in original, unused condition with all tags attached
  • Return Shipping: Customer responsibility (except for damaged/defective items)
  • Refund Processing: 5-7 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return

To begin the return process, please contact our customer service team within 15 days of receiving your order. You can use the template below to ensure we have all necessary information.

Step 2: Prepare Your Item

Please ensure your item is:

  • In original, unused condition
  • In the original packaging with all protective materials
  • Includes all tags, manuals, and accessories
  • Free of any odors, stains, or damage

Step 3: Shipping Your Return

Once your return is approved, we’ll provide you with return shipping instructions. Please note:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • For international returns, you are responsible for any customs fees
  • We cannot be responsible for items lost in transit without tracking

Step 4: Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method
  • Shipping charges are non-refundable
  • You will receive email confirmation once your refund is processed

Return Request Template

To streamline your return process, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Lulu and Georgia Store Customer Service Team, I would like to request a return for the following item: Order Number: [Your Order Number] Order Date: [Order Date] Item Name: [Product Name] Item SKU: [Product SKU if available] Reason for Return: [Please specify: changed mind, incorrect item, damaged, etc.] I confirm that the item is in its original condition, unused, and includes all original packaging and tags. Please provide return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Exchange Process

If you’d like to exchange an item for a different product:

  • Follow the same return process outlined above
  • Note in your return request that you’d like an exchange
  • Specify the replacement item you’d prefer
  • Once we receive your return, we’ll process your exchange
  • Any price differences will be charged or refunded accordingly

Non-Returnable Items

To maintain the quality and hygiene standards our customers expect, the following items cannot be returned:

  • Furniture Covers (for hygiene reasons)
  • Custom orders or made-to-order items
  • Items marked as “Final Sale”
  • Products that have been assembled, used, or damaged

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or repair at our expense
  • In some cases, we may request return of the damaged item

Refund Timeline and Methods

Refunds are processed according to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 5-7 business days after we process your return
  • PayPal: 3-5 business days after we process your return
  • Please note that your bank or payment provider may require additional time to post the refund to your account

Need Assistance?

Our customer service team is here to help you with any questions about returns or exchanges.

Email: [email protected]

Address: 1054 McKinley Avenue, Denver, US 80224

Please allow 24-48 hours for email responses during business days.

We appreciate your understanding of our return policy, designed to ensure the quality and integrity of our curated collections while providing you with a satisfactory resolution process.